As your move-in date approaches for a new rental property, one essential task to prepare for is setting up your electricity, water, and gas services.
For first-time renters or international tenants, questions like “When should this be done?” “Who is responsible?” “What happens if I forget to call?” can be surprisingly confusing.

This article provides a clear guide to the utility activation process at move-in, covering electricity, water, and gas individually—with key tips for a smooth transition.

Utility Setup Is Principally the Tenant’s Responsibility

In most rental agreements, tenants are expected to individually arrange contracts for electricity, water, and gas services. To ensure a smooth start to your new life from the day of move-in, it is advisable to complete all necessary procedures at least 3 to 5 days prior to your scheduled move-in date.

However, in some cases—particularly in managed properties—the property management company may handle the activation on your behalf. Be sure to confirm the specific arrangement at the time of signing your lease.

Electricity Activation Procedure

▸ When to Arrange

Ideally, submit your application between one week and one day before your move-in date.
In most cases, electricity will be activated simply by switching on the breaker—no on-site appointment is typically required.

▸ How to Set Up

1. Apply via the utility provider’s website or by phone.

2. Provide your name, address, start date of usage, and payment details.

3. On move-in day, switch the breaker to “ON.”

4. A notice confirming the start of electricity service will arrive within a few days.

▸ Important Tips

• If the breaker is left in the “OFF” position, the lights will not function even if the power is active—confirm the breaker’s location on move-in day.

• Due to deregulation, some regions allow tenants to choose from multiple electricity providers.
  

Water Activation Procedure

▸ When to Arrange

• Ideally, complete the setup on or just before your move-in day.
• In many regions, the main valve is already open, allowing immediate use without additional procedures.

▸ How to Set Up

• Contact your local municipal water bureau by phone or via their website.

• Register your name, address, and the date you will begin using the service.

• If required, complete the “Start of Water Service” form found in the meter box and submit it as instructed.

• If the valve is already open, you may begin using water immediately.

• If it is closed, an appointment may be necessary for activation.

▸ Important Tips

• Procedures vary by municipality, so it is important to search using your city name + “water bureau” and follow the provided instructions.

• Water service is typically public and cannot be changed to a different provider.

Gas Activation Procedure (Requires the Most Attention)

▸ When to Arrange

• Reservations must be made 3 to 5 days prior to move-in.
• An in-person appointment is required, so early scheduling is essential.

▸ How to Set Up

• Apply via the gas company’s website or by phone.

• Register your name, address, move-in date, and contact information.

• Be present at the scheduled appointment with a technician.

• The technician will unlock the gas meter, inspect for leaks, and check indoor gas equipment.

• Service begins immediately upon signing the confirmation form on-site.

▸ Important Tips

• If the tenant is not present for the appointment, gas activation may be delayed until the next available date.

• Check in advance whether your property uses city gas or propane, as this will determine the appropriate provider.

Key Items to Confirm with the Real Estate Agent at the Time of Contract Signing

Some Properties Include Utilities in the Rent

In certain furnished apartments, short-term rentals, share houses, or serviced apartments, utility costs such as electricity, water, and gas may be included in the monthly rent at a fixed rate.
In such cases, no individual contracts or activation procedures are required. However, it’s important to confirm the details in advance, as there may be limitations on electricity usage or restrictions on internet speed.

Checklist to Prevent disputes

• Once your move-in date is confirmed, submit applications to each utility provider 3–5 days in advance.

• Schedule your gas activation appointment for your move-in day or the following day.

• Coordinate activation dates and time slots with your property manager and moving company.

• Keep records (emails, call summaries) of your application details.

• Do not operate appliances such as refrigerators or washing machines before utilities are activated, to avoid damage (e.g., dry run or empty cycling).

Even if your lease agreement is finalized smoothly, forgetting to activate electricity, water, or gas can delay the start of your daily life. Gas setup, in particular, requires in-person attendance—so it’s crucial to act as soon as your move-in date is set.

Utility activation is one of the highest-priority post-contract tasks. With proper planning, you’ll ensure a seamless and comfortable start to life in your new residence.